Terms and Conditions

1. Basic Provisions

1.1

These General Terms and Conditions (hereinafter referred to as the “Terms and Conditions”) are issued pursuant to Section 1751 et seq. of Act No. 89/2012 Coll., the Civil Code of the Czech Republic (hereinafter referred to as the “Civil Code”).

1.2

Business name:
FALCOM, s.r.o., Company ID: 07360479, VAT ID: CZ07360479
Registered office: Nechvílova 1854, 148 00 Prague 4
Registered with the Municipal Court in Prague, Section C, File No. 299583

Contact details:
Email: [email protected]
Phone: +420 778153860
Website: www.dogrider.eu

(hereinafter referred to as the “Seller” or “Falcom”)

1.3

These Terms and Conditions govern the mutual rights and obligations of the Seller and a natural person who concludes a purchase contract outside their business activity as a consumer, or within the scope of their business activity (hereinafter referred to as the “Buyer” or “Customer”), through the web interface located at www.dogrider.eu (hereinafter referred to as the “Online Store”).

Each Customer has the opportunity to review these Terms and Conditions before submitting an order. They are also sent to the Customer without undue delay after receipt of the order and form an integral part of the purchase contract. The Buyer confirms that they were duly acquainted with these Terms and Conditions prior to concluding the purchase contract.

1.4

Any provisions deviating in the purchase contract shall prevail over these Terms and Conditions.

1.5

These Terms and Conditions and the purchase contract are concluded in the Czech language. If the Buyer wishes to conclude the contract in another language, they may select the appropriate language option in the Online Store.

2. Procedure Prior to Conclusion of the Contract, Ordering Process, Conclusion of the Contract

2.1 Information Prior to Conclusion of the Contract

2.1.1

Falcom does not charge any fees for the use of distance communication means; however, the Customer may incur standard charges payable to third parties (e.g., mobile operator or internet service provider).

2.1.2

Except for cash on delivery (Art. 9.4), Falcom requires payment of the purchase price, or in the case of card payment, reservation of the corresponding amount (Art. 9.3), prior to dispatch of the goods. The payment method is selected during the ordering process. The Seller does not require any advance payment or similar prepayment. Payment of the purchase price before shipment does not constitute a deposit.

2.1.3

Falcom does not conclude contracts for recurring performance or contracts for an indefinite period.

2.1.4

The prices of goods and services listed on the website operated by Falcom are stated inclusive of VAT and all statutory fees.

The total cost of delivery of goods or services may vary depending on the selected shipping method, carrier, payment method, and the value of the ordered goods. The shipping method is selected by the Customer during the ordering process.

If a specific shipping method is agreed upon at the Buyer’s special request, the Buyer shall bear the risk and any additional costs associated with such shipping method.

2.1.5

The total price consists of the price of goods and delivery; any additional services are optional.

2.1.6

The information provided in the online store regarding the costs associated with packaging and delivery of goods applies only to deliveries within the territory of the Czech Republic.

Further conditions, including delivery to other countries, are governed by Article 3 of the Terms and Conditions.

2.1.7

The conditions, time limits, and procedures for exercising the right of withdrawal from the contract, as well as the withdrawal form, are set out in Article 6 of the Terms and Conditions.

The Buyer shall bear the costs associated with returning the goods to the Seller, even in cases where, due to their nature, the goods cannot be returned by ordinary postal service.

The Buyer shall be liable to the Seller for any reduction in the value of the goods resulting from handling the goods in a manner other than that necessary to establish their nature and characteristics.

2.2 Ordering process

2.2.1 By clicking on a product or its description, the Customer is redirected to the product details page, for example details regarding the product design. The product is placed in the virtual shopping cart by clicking on the shopping cart icon.

2.2.2 After clicking on the “shopping cart” icon, the Customer is shown an overview of all selected products, which can be reviewed at any time and modified if necessary.

2.2.3 Once the Customer has completed the product selection, they proceed by clicking the “Proceed to checkout” button. The Customer must enter their delivery address and billing details.

2.2.4 In the next step, the Customer reaches the final stage of the order, namely the “Order Summary”. Here, the entire order is displayed, including the prices of individual products (including VAT) and any applicable shipping and packaging costs. At this stage, the Customer may review the complete order.

2.2.5 The Customer places a binding order at the moment they click on the “Order with obligation to pay” button in the final step. By doing so, the order is submitted.

2.2.6 The Seller declares that it does not use any deceptive techniques or manipulative design elements (so-called “dark patterns”) that would restrict the Buyer’s freedom of decision. All information regarding prices, discounts, and product availability is transparent and truthful.

2.3. Conclusion of the Contract

2.3.1. The images in the online store are for illustration purposes only and do not constitute a binding offer for sale.

2.3.2. The buyer's order to create a purchase contract is made by clicking the "Buy" button. The customer then immediately receives an automatic confirmation from the seller of receipt of the order by email ("order receipt confirmation"). The current terms and conditions of the seller are attached to the automatic order receipt confirmation. This automatic confirmation does not constitute the conclusion of the purchase contract. The purchase contract is concluded only after the seller accepts the order, which Falcom confirms to the customer in a subsequent email, usually on the next working day during Falcom's business hours. The contract with Falcom is concluded only at the moment when Falcom sends the customer a Notice of Order Acceptance.

2.3.3. All orders from the buyer accepted by the seller are binding. The buyer may cancel the order until the notice of acceptance of the order by the seller has been delivered. The buyer can cancel the order by phone at the number or email address of the seller provided in these terms and conditions.

2.3.4. If the seller cannot fulfill any of the requirements stated in the order, the seller will send the buyer a modified offer to their email address. The modified offer is considered a new proposal for a purchase contract, and the purchase contract is concluded in such a case upon the buyer’s confirmation of acceptance of this offer sent to the email address of the seller specified in these terms and conditions.

2.3.5. In the event of an obvious technical error on the part of the seller regarding the price of goods in the online store, or during the ordering process, the seller is not obliged to supply the goods to the buyer at this obviously incorrect price, even if the buyer has received an automatic order receipt confirmation in accordance with these terms and conditions. The seller will inform the buyer of the error without undue delay and send a modified offer to the buyer’s email address. The modified offer is considered a new proposal for a purchase contract, and the purchase contract is concluded in this case upon the buyer’s acceptance sent to the seller’s email address.

3. Shipping and Packaging

3.1
Payment Methods:

When ordering goods in our online store, you may choose from the following payment methods:

• • Bank transfer: Standard bank transfer to our bank account.

If the Customer chooses payment by bank transfer, the required amount must be paid within 3 days after receiving the order confirmation (all necessary payment details are also included in the automatic email).

• • QR code: For fast and convenient payment via your mobile banking application (payment details can be found in the order confirmation).
• • PayPal

The Seller shall issue a tax document – an invoice – to the Buyer.
The invoice will be sent to the Buyer’s email address or enclosed with the delivered goods.

3.2
Packaging Costs:

Packaging is free of charge for all our shipments and is not billed to the customer.

4. Delivery of Goods

4.1.

Unless stated otherwise, the delivery period is set at 2–7 business days from dispatch.

4.2.

If Falcom is unable, through no fault of its own, to deliver the ordered product to the customer due to an error on the part of the product's suppliers, it reserves the right to withdraw from the contract. In such a case, Falcom must immediately inform the customer and agree on further steps, including a possible refund.

4.3.

If the seller is obliged under the purchase contract to deliver the goods to the location specified by the buyer in the order, the buyer is obliged to accept the goods upon delivery. If, for reasons attributable to the buyer, the goods must be delivered again or in a different manner than specified in the order, the buyer is obliged to cover the costs associated with repeated delivery or alternative delivery methods. If the buyer fails to accept the goods and they are returned to the seller, the buyer is responsible for the shipping costs.

4.4.

When receiving the goods from the carrier, the buyer should check the integrity of the packaging and the contents. If any defects or missing items are found, it is recommended to immediately notify both the carrier and the seller. If the packaging shows signs of unauthorized tampering, the buyer may refuse to accept the shipment from the carrier. In the event of damage to the product during delivery, the customer must immediately contact customer service. Following such a report, Falcom will file a claim regarding the damage with the carrier or the transport insurer. Failure by the customer to report transport damage does not affect their statutory rights regarding defective performance.

5. Retention of Title

The goods remain the property of Falcom until full payment has been made.

6. Right of Withdrawal

6.1.

A customer who has concluded a purchase contract outside of their business activity as a consumer is entitled to withdraw from the contract within fourteen days. The following provisions relate to the right of withdrawal and the exclusion of the right of withdrawal. If the customer has any further questions regarding withdrawal, they may contact +420 778 153 860 or email [email protected].

Instructions for withdrawal from the purchase contract for consumers

6.2.

The customer has the right to withdraw from the purchase contract within fourteen days without giving any reason. The withdrawal period expires fourteen days from the day the customer takes physical possession of the last item of the order.

6.3.

To exercise the right of withdrawal, you must inform Falcom, s.r.o., Nechvílova 1854, Prague 4, 14800, of your decision to withdraw from the contract by means of a clear statement (e.g., a letter sent by post or email). You may use the sample withdrawal form published on the store’s website.

6.4.

To meet the withdrawal deadline, it is sufficient for you to send your notice of withdrawal before the fourteen-day period expires.

Consequences of withdrawal from the contract

6.5.

In the event of an effective withdrawal, we will refund all payments received from you for the order. Payments must be refunded no later than fourteen days from the day we received your notice of withdrawal.

6.6.

We may withhold the refund until we have received the goods back or until the customer has demonstrated that the goods have been sent back to the seller.

6.7.

The goods must be returned without undue delay and in any case no later than thirty days from the day you notify us of your withdrawal from this contract to the following address:

Falcom, s.r.o., Nechvílova 1854, Prague 4, 14800.

6.8.

The customer is responsible for the cost of returning the goods.

6.9.

The fourteen-day period is observed if the goods are sent back within this period. The customer has the right to examine the goods as in a physical store, but not to use them during this period. The customer must pack the goods carefully when returning them to prevent damage during transport. Goods should be returned to the seller undamaged, unused, and complete, preferably in the original packaging. When testing the seat for fit on the bicycle and size for the dog, it is strongly recommended not to fully tighten screws on the plastic platform or place the dog directly on the foam pad (visible wear may occur in such cases).

6.10.

The seller will immediately confirm receipt of the notice of withdrawal to the customer.

6.11.

In the event of withdrawal, the consumer is only liable to the seller for any reduction in the value of the goods resulting from handling the goods in a manner other than necessary to establish their nature, characteristics, and functionality (i.e., testing similar to that in a physical store).

6.12.

If the customer returns goods that are damaged, incomplete, or worn, the seller is entitled to offset the claim for damages against the customer’s claim for a refund of the purchase price (the purchase price will be reduced according to the reduction in the value of the goods due to handling beyond necessary inspection) or return the goods with an explanation of why the withdrawal was not accepted.

6.12.1. Reduction in value of goods:

If the customer returns goods that are damaged, worn, or soiled beyond what is necessary for testing (similar to inspection in a physical store), they are liable to the seller for the reduction in value.
Typical examples of deductions include:

Scratches on surfaces (platform, tray): Mainly caused by improper assembly or over-tightening screws before verifying compatibility. Deduction: 15–40% depending on extent.

Contamination (fur, odors): If goods are returned with biological traces of the animal, a cleaning fee of 300 CZK will be charged.
These amounts will be unilaterally offset by the seller against the customer’s claim for a refund of the purchase price.

7. Complaints and Out-of-Court Dispute Resolution

7.1.

If you believe that we have caused you damage or failed to meet our obligations, please write to us at [email protected].

7.2.

If we are unable to resolve the dispute directly, under Act No. 378/2015, which amends Act No. 634/1992 Coll., on consumer protection, you also have the right to out-of-court resolution of consumer disputes.

7.3.

The Czech Trade Inspection Authority, located at Štěpánská 567/15, 120 00 Prague 2, ID: 000 20 869, website: https://adr.coi.cz, is competent for the out-of-court resolution of consumer disputes arising from a purchase contract. The online platform for dispute resolution, available at https://ec.europa.eu, can also be used for resolving disputes between the seller and the buyer under a purchase contract.

Out-of-court dispute resolution (ADR): https://adr.coi.cz

Online dispute resolution (ODR): https://ec.europa.eu

7.4.

Through the Czech Trade Inspection Authority, the consumer may submit a proposal using the online form available on the Czech Trade Inspection Authority’s website (https://adr.coi.cz/cs).

7.5.

The consumer may submit a proposal to the Czech Trade Inspection Authority or an authorized body no later than 1 year from the day they first exercised their right, which is the subject of the dispute, with Falcom.

7.6.

Online dispute resolution (ODR): Consumers also have the option to resolve any disputes arising from an online purchase contract out of court through the European Online Dispute Resolution platform (ODR). This platform is available at ec.europa.eu. The seller’s contact email for this platform is: [email protected].

7.7.

If the disputing parties are not satisfied with the quality of the out-of-court resolution of the consumer dispute and believe that the Rules for out-of-court resolution of consumer disputes were violated during the procedure, they may file a complaint with the Ministry of Industry and Trade or via email at [email protected].

7.8.

In the case of cross-border disputes, the European Consumer Centre Czech Republic (https://evropskyspotrebitel.cz/mimosoudni-reseni-sporu-adr/) assists consumers in accessing the competent body for out-of-court consumer dispute resolution.

7.9.

The parties bear the costs associated with out-of-court resolution of consumer disputes themselves.

8. Rights Arising from Defective Performance and Their Exercise

8.1.

The rights and obligations of the contractual parties regarding rights arising from defective performance are governed by Czech law and its applicable generally binding legal regulations (in particular Sections 1914–1925, 2099–2117, and 2161–2174 of the Civil Code).

8.2.

Falcom is responsible to the customer that the goods are free from defects at the time of receipt. A defect also includes performance of a different item, as well as defects in documents necessary for the use of the item. In particular, Falcom guarantees that at the time the customer received the goods:

8.2.1. the goods have the properties agreed by the parties, and in the absence of such an agreement, have the properties described by Falcom or the manufacturer, or expected by the customer considering the nature of the goods and the advertising made;

8.2.2. the goods are suitable for the purpose for which Falcom indicates they are intended or for which goods of this kind are usually used;

8.2.3. the goods correspond in quality or design to the agreed sample or model, if the quality or design was determined according to such a sample or model;

8.2.4. the goods are in the appropriate quantity, measure, weight, color, and size;

8.2.5. the goods comply with the requirements of legal regulations.

8.3.

The provisions of Article 8.2 shall not apply to goods sold at a reduced price for a defect for which the lower price was agreed, to wear and tear caused by usual use, to used goods for defects corresponding to the degree of use or wear at the time of receipt, or where it results from the nature of the goods.

8.4.

If a defect appears within twelve months of receipt, it is presumed that the goods were defective at the time of receipt. The customer may exercise the right for a defect that occurs in consumer goods within twenty-four months of receipt. Gifts provided by Falcom with the purchase are not covered by a warranty or seller’s liability for defects.

8.4.1.

The seller informs the consumer of the existence of statutory liability for defects for 24 months in accordance with harmonized EU rules. Detailed information on the statutory warranty and any commercial durability warranty is provided in the description of each individual item in the online store.

8.5.

If the customer does not report a defect in time, the right to withdraw from the contract is forfeited.

8.6.

If the customer does not notify a defect without undue delay after they could have discovered it during timely inspection and with due care, the court will not grant rights from defective performance. The same applies to hidden defects, unless the defect was reported without undue delay after the customer could have discovered it with due care, at the latest within two years of delivery.

Material Breach of Contract

8.7.

If the defective performance constitutes a material breach, the customer has the right:

8.8.1. to have the defect remedied by delivery of a new item free from defects or by delivery of the missing item, unless this is disproportionate due to the nature of the defect; if the defect relates only to a part of the item, the customer may request only the replacement of the part; if this is not possible, they may withdraw from the contract. If it is disproportionate due to the nature of the defect, especially if the defect can be remedied without undue delay, the customer is entitled to have the defect remedied free of charge;

8.8.2. to have the defect remedied by repair of the item;

8.8.3. to a reasonable discount from the purchase price; or

8.8.4. to withdraw from the contract.

8.9.

The customer informs Falcom of their chosen right at the time of notifying the defect, or without undue delay afterward. The choice cannot be changed without Falcom’s consent, unless the customer requested a repair that proves impossible.

8.10.

If Falcom fails to remedy the defects within a reasonable time or notifies the customer that it will not remedy the defects, the customer may request a reasonable discount from the purchase price or withdraw from the contract.

8.11.

If the customer does not choose their right in time, the rights are those for a non-material breach – see Article 8.13.

8.12.

The customer is entitled to a new item or replacement of a part even in the case of a removable defect if they cannot properly use the item due to repeated occurrence of the defect after repair or due to multiple defects. In such a case, the customer also has the right to withdraw from the contract.

Non-Material Breach of Contract

8.13.

If the defective performance constitutes a non-material breach, the customer has the right to have the defect remedied or to a reasonable discount.

8.14.

A non-material breach occurs if the conditions of Article 8.7 are not met.

8.15.

Until the customer exercises the right to a discount or withdraws from the contract, Falcom may provide what is missing or remedy the legal defect. Other defects may be remedied at Falcom’s discretion by repair or delivery of a new item, provided the choice does not impose disproportionate costs on the customer.

8.16.

If Falcom does not remedy the defect in time or refuses to do so, the customer may request a discount or withdraw from the contract. The choice cannot be changed without Falcom’s consent.

Exercise of Rights Arising from Defective Performance

8.17.

The customer exercises rights arising from defective performance at Falcom at the address:

Falcom, s.r.o., Nechvílova 1854, Prague 4, 14800.

8.18.

A claim is deemed submitted when the customer notifies Falcom of the claim (e.g., by email). The 30-day period starts from the date of notification.

8.19.

The authorized person of Falcom decides on the legitimacy of the claim without undue delay, in complex cases within three working days. This period does not include time reasonably required for expert assessment. The claim, including defect removal, will be resolved without undue delay, no later than 30 days from submission, unless a longer period is agreed. If not resolved within 30 days, the consumer has the right to withdraw or request a reasonable discount.

8.20.

Falcom confirms in writing the exercise of rights under this Article, specifying the date of exercise and the time required for processing.

8.21.

Upon delivery of a new item, the customer returns the originally delivered item, including all accessories.

8.22.

If the rights from defective performance are validly exercised, Falcom reimburses the customer for reasonable costs directly related to transporting the goods for the purpose of claiming the defect and postage costs. Costs for removing the defect or legal proceedings are not reimbursed.

8.23.

The customer cannot withdraw or request a new item if they cannot return the goods in the condition received, except:

8.23.1. the condition changed due to inspection for defects;
8.23.2. the item was used before the defect was discovered;
8.23.3. the customer did not cause the inability to return by action or omission;
8.23.4. the item was sold, consumed, or altered during normal use. If partially, the customer returns what is possible and compensates Falcom for the benefit obtained.

8.24.

Upon request, Falcom confirms in writing the scope and duration of its obligations for defective performance and explains how to exercise these rights.

9. Personal Data Protection

9.1.

Falcom takes the protection of its customers’ data very seriously. The customer consents to the Seller processing their personal data necessary for the fulfillment of the contract and for marketing purposes to the extent of the data provided in the order. The customer has the right to withdraw their consent at any time, request correction, or deletion of personal data. The protection of personal data, as well as the rights and obligations of the data subject and the data processor, is governed by the provisions of generally binding legal regulations.

9.2. Reviews

The Seller publishes reviews from customers who have actually purchased the goods. Verification is carried out [e.g., by checking the email address associated with the order / via the Heureka portal].

Online store operator

Falcom, s.r.o., Nechvílova 1854, Prague 4, 14800, Executive Director: Ivan Rumler, e-mail: [email protected]

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10. Safety Instructions and Warnings

DO NOT USE DOGRIDER IF YOU HAVE A CARBON FRAME OR ROAD HANDLEBARS!

Use of the Dogrider seat is at your own risk.

If you decide to purchase and install a Dogrider seat for your pet, you do so at your own risk. Cycling can be very dangerous, especially when transporting passengers or cargo of any kind. You must always wear protective equipment (helmet, gloves, etc.). The owners, directors, employees, or other representatives of Falcom s.r.o. bear no responsibility for any damage or injury caused by the use of the Dogrider seat. Furthermore, the buyer assumes all risks associated with the assembly and use of Dogrider seats.

Your pet must always be secured in the seat and strapped in using the supplied safety harness. See the Installation page and instructions, as well as the General Terms and Conditions. By purchasing this product, you accept these provisions.

Each time you use the Dogrider pet seat, you must check all components and ensure that the seat is properly installed on the bicycle and that no parts are cracked, loose, missing, or broken.

Due to the size and weight involved in transporting a pet on a bicycle, you may need to react quickly if the animal shifts its weight. Always pay extra attention while riding. Be careful when placing or removing your dog from the seat. This should be done in a safe area and out of reach of other distracting pets.

Initial rides should be short, on smooth terrain, and in a safe location. Never leave the animal unattended in the seat. Due to the higher center of gravity, the bicycle may tip over if placed on a stand or not properly supported. Do not allow your dog to become distracted while riding. You must focus on riding safely, observing traffic rules, and paying attention to your surroundings, including other cyclists, pedestrians, and vehicles.

11. Final Provisions

11.1

If any provision of the Terms and Conditions is invalid or ineffective, or becomes so, it shall be replaced by a provision whose meaning most closely corresponds to the invalid provision. The invalidity or ineffectiveness of one provision shall not affect the validity of the remaining provisions.

11.2.

If a relationship established by the purchase contract contains an international (foreign) element, the parties agree that the relationship shall be governed by Czech law. The choice of law under this Article of the Terms and Conditions does not deprive the consumer of the protection provided by mandatory provisions of the law, which cannot be contractually waived, and which would otherwise apply in the absence of a choice of law pursuant to Article 6(1) of Regulation (EC) No. 593/2008 of the European Parliament and of the Council of 17 June 2008 on the law applicable to contractual obligations (Rome I).

11.3.

The Seller may modify or supplement the wording of the Terms and Conditions. This provision does not affect the rights and obligations that arose during the period of effectiveness of the previous wording of the Terms and Conditions.

11.4.

For contractual purposes, the Customer agrees that all consents, notifications, publications, and other communications and statements may be delivered electronically (i.e., for example, to their email address), while preserving the written form.

11.5.

The purchase contract, including the Terms and Conditions, is archived by the Seller in electronic form and is not accessible.

In Prague on 23 February 2026

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